Refund Policy

Capital Exhibits values our clients and is committed to delivering high-quality custom exhibits and services. Due to the custom nature of our products, our refund policy is outlined below.

Custom Exhibits & Design Services

All custom exhibits, custom fabrication, and design services are non-refundable once production or design work has begun. This includes, but is not limited to:

• Custom booth designs
• Fabrication and build services
• Graphic production
• Custom modifications or upgrades

Once a project has entered design, production, or fabrication, no refunds will be issued.

Cancellations

• Orders canceled before design or production begins may be eligible for a refund, minus any administrative, design, or consultation fees already incurred.
• Orders canceled after work has begun are not eligible for a refund.

Rental Exhibits

• For all rentals poster boards and other displays please refer to this page: https://capitalexhibits.com/pages/terms-and-conditions

Shipping, Installation & Labor

Shipping costs, installation, dismantle, labor, drayage, and third-party service fees are non-refundable once booked or incurred.

Damaged or Defective Items

If an item arrives damaged or defective due to our error, you must notify Capital Exhibits within 48 hours of delivery. We will evaluate the issue and, if approved, provide a repair, replacement, or credit at our discretion. Refunds are not guaranteed.

No Refunds for Event Changes

Capital Exhibits is not responsible for refunds due to event cancellations, postponements, venue changes, or exhibitor decisions beyond our control.

Refund Processing

Approved refunds will be processed within 7–14 business days and issued using the original payment method.

Contact Us

If you have questions regarding this policy, please contact us at:
Email: sales@capitalexhibits.com
Phone: 703-489-0791